At Mattson, quality is the responsibility of every individual. It is a key element of our core philosophies and integrated into our business processes. To solidify our quality and business processes, Mattson has received global certification to the ISO 9001:2012 standard.
We deliver quality by exceeding customer expectations in all
that we do and through the continuous improvement of our quality
and quality systems.
Mattson has embraced the following key initiatives as part
of its Global Quality System:
- Customer Focus - Achieving customer astonishment by increasing
quality to the customer, driving corrective and preventive
actions through surveys, failure analysis, trend data and
- Process Approach - Process improvements by breaking down
barriers, increasing the efficiency our processes through
metrics as well as process studies.
- Continual Improvement - Creating a culture of improvement
through Kaizen, structured problem solving techniques and
- Supply Chain Collaboration - We have developed
strategic partnerships with our suppliers, and these relationships are helping us to enhance our competitive position, drive business success and create added value for our all of our stakeholders.